Shipping Policy

Effective Date: October 2026

Caceramica provides shipping for eligible blanket and home textile orders placed through www.caceramica.com. This policy explains shipping options, processing time, delivery estimates, and how to report shipping issues.

Shipping Options

Eligible orders may qualify for Free Standard Shipping within the United States.

Available delivery methods and any applicable shipping charges will be displayed on the product page or during checkout. Shipping availability may vary according to the destination and the products ordered.

Order Processing

Most ready-to-ship orders are prepared within 1–2 business days after payment confirmation.

Processing may take longer during holidays, promotional periods, or unusually high order volumes. If a product listing specifies a different preparation timeframe, the product-specific estimate will apply.

Processing time is separate from delivery transit time.

Estimated Delivery

For eligible shipments, standard delivery is generally estimated at 2–3 business days after processing, where the selected shipping service supports this timeframe.

Delivery dates are estimates rather than guarantees. Weather, holidays, carrier schedules, destination conditions, and other circumstances outside our control may affect arrival times.

Please refer to the shipping estimate provided for your particular order if it differs from this general timeframe.

Shipment Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking details may take time to update after a carrier receives a shipment. If tracking appears delayed, please contact us with your order number.

Multiple Packages

Orders containing different products or quantities may occasionally be shipped in separate packages. Packages belonging to the same order may arrive at different times.

Delivery Inspection

Please check your package and its contents after delivery.

If a blanket arrives damaged, defective, or different from the item ordered, retain the packaging and contact sales@caceramica.com within 48 hours of delivery. Include your order number and clear photographs showing the issue.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

Incorrect or incomplete address information may lead to delays, unsuccessful delivery attempts, or additional carrier charges. Please contact us promptly if you notice an address error, although changes cannot be guaranteed after dispatch begins.

Delayed or Missing Shipments

If a package is delayed or appears to be missing, contact us with your order number and available tracking information. We will review the shipment details and assist with a carrier inquiry where appropriate.

Contact Information

Caceramica

Website: www.caceramica.com
Email: sales@caceramica.com
Phone: +1 (302) 691-9877
Address: 1000 N West St, Wilmington, DE 19808, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)