Refund Policy

Effective Date: October 2026

At Caceramica, we want every customer to feel comfortable shopping for blankets and home textiles through www.caceramica.com. This policy explains our return requirements, refund process, and procedures for resolving product issues.

14-Day Return Period

Eligible products may be returned within 14 calendar days after delivery.

To qualify, blankets must be unused, unwashed, undamaged, and in their original condition. Products should include their original tags, packaging, and accessories where applicable.

We recommend checking the product description, measurements, material information, and care instructions before opening or using your purchase.

How to Request a Return

To request a return, email sales@caceramica.com with your order number, product name, and reason for the return.

If an item arrives damaged, defective, or different from the product ordered, please include clear photographs of the item and its packaging.

Please wait for our return instructions before shipping any product back.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If a blanket arrives damaged, has a verified defect, or does not match your order, contact us within 48 hours of delivery. Include your order number and photos showing the issue.

After reviewing the request, Caceramica may offer a replacement, an appropriate replacement item, store credit, or a refund depending on the circumstances.

Items That May Not Qualify for Return

Returns may not be accepted for:

• Final sale or clearance products.

• Personalized or customized items.

• Products that have been washed, used, or altered.

• Items damaged through improper washing, storage, or handling after delivery.

• Products returned without prior authorization.

These conditions do not limit any consumer rights that cannot legally be excluded.

Return Shipping

When a return is necessary because of our error or a verified defective, damaged, or incorrectly shipped product, Caceramica will cover applicable return shipping costs.

For returns due to personal preference, change of mind, or an incorrect product selection, the customer may be responsible for return shipping expenses. Any applicable charges will be communicated before the return is finalized.

Refund Processing

Returned products will be inspected after receipt. We will notify you once the return has been reviewed.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the funds to appear, depending on your payment provider or financial institution.

Original shipping charges, if any, may not be refundable unless required by law or the return resulted from our error.

Order Cancellation

Please contact us as soon as possible if you need to cancel an order.

Cancellation may be possible before dispatch, depending on the order's processing status. Once an order has shipped, the standard return procedure may apply.

Contact Information

Caceramica

Website: www.caceramica.com
Email: sales@caceramica.com
Phone: +1 (302) 691-9877
Address: 1000 N West St, Wilmington, DE 19808, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)